REFERRING A CASE

Before you refer a case you need to:

  • Explain to everyone involved that they are being referred for mediation and to expect Solution Talk to contact them
  • Explain to everyone involved that mediators may meet them individually and arrange a joint meeting and that this will take place in one day in a neutral venue
  • Arrange a suitable meeting venue for the individual visits and joint / shuttle meeting
  • Arrange for an interpreter if required by anyone involved
  • Provide a purchase order number or name of person who has authorised payment for this referral
  • Complete our referral form
  • Send everyone involved our information leaflet

What Solution Talk will do: 

  • We will arrange initial contact / visits via telephone with all involved
  • We will arrange further visits and / or joint meeting on one day (or shuttle meeting if joint meeting is not suitable)
  • We will keep you and the parties updated
  • We will follow up all closed cases after approximately 8 weeks
  • We will agree a price for your case with you prior to any work commencing

MEDIATION / RESTORATIVE CASE PRICES

A case is based on a dispute involving up to 3 parties, cases involving between 4-6 parties will be charged as 2 cases.  For disputes involving 7 or more parties prices are available on request. Prices for Service Level Agreements are available on request.

  1. Neighbour, Community, Family Relationships, SENDs - from £595 per case (or from £545 when you provide meeting venues)
  2. Workplace, Tenant / Landlord, Restorative Justice / Complaints - from £695 per case (or from £645 when you provide meeting venues) 
  3. Commercial - depending on the amount of your claim / portfolio the following charges will apply:
  • Up to £100,000 - £1250
  • £100,001 to £200,000 - £1750
  • £200,001 to £500,000 - £2500
  • £500,001 plus - price to be agreed

The above commercial fees include up to 2 hours preparation time (including pre-mediation phone calls with parties, correspondence, reading).  The above fees also include up to one 8 hour mediation session.  Should the mediation continue after the 8 hours then a standard fee of £200 per hour will apply.  Mediator expenses will be capped at £150 for the day (including mileage within a 50 mile radius, venue hire, tea / coffee / water).

All fees will be invoiced in advance and are payable 14 days prior to the commercial mediation meeting.  If fees are not paid then we will be unable to proceed.  Any additional fees (for expenses & additional hours) will be invoiced after the mediation meeting and are payable within 28 days of the invoice date.  Cancellations will be charged at 50% of the agreed fee when we are notified less than 14 days prior to the mediation meeting.  For notifications received 15 days or more prior to the mediation meeting then a  charge of 25% of agreed  fee will be payable. 

TELEPHONE MEDIATION CASE PRICES

Telephone mediation is best suited for straight forward and uncomplicated matters. It can also suitable for low value commercial disputes - typically with a value of £5,000.00 or less. 

  • £450 per 2 hour, 2 party, telephone mediation
  • £150 per hour over and above the initial two hours agreed

All costs to be agreed and paid for in advance of the mediation.  For disputes involving more than 2 parties please contact us for prices.

WORKPLACE NEUTRAL ASSESSMENT PRICES 

  • From £695 per day, includes follow up report / recommendations

Where work is required over more than one day, for example due to the number of people to be seen, then prices for work on additional days will be agreed in advance.

CONFLICT COACHING - how to refer & what we charge

Before you refer a case you need to:

  • Explain to everyone involved that they are being referred for coaching and to expect Solution Talk to contact them
  • Arrange for an interpreter if required by anyone involved
  • Provide a purchase order number or name of person who has authorised payment for this referral
  • Complete our referral form

What Solution Talk will do: 

  • We will arrange initial contact via telephone
  • We will keep you and the party updated
  • We will follow up all closed cases after approximately 8 weeks
  • We will agree a price for your case with you prior to any work commencing

What we charge:

  • from £185 per 60-90 minute session (typically 3 - 6 sessions are required; with most people requiring on average 3 - 4). 
Mediation & Conflict Coaching Referrals