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The Highs & Lows

Delivering mediation in the community holds many challenges, but the reward in seeing communities become stronger through more effective communication, far outweigh the negatives.

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Wow! – Now THAT Was What You Call Quick!

A recent neighbour dispute case gave us cause to reflect on our role as mediators. What was more important – for us as mediators to be rigid with the process or to be flexible and to allow a conversation that was flowing well to carry on?

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The Power Of An Apology

“I’ve not done anything wrong, they’re the ones making all the noise and disturbing us; so why should I mediate?” A tale of loud music and noise disturbance resolved through community mediation.

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A Mediator's Sinking Feeling

Have you ever had one of those mediation cases where you’ve conducted the disputant’s initial individual sessions, they progress well, and agree to meet face to face in the hope of resolving their differences? Everything seems just tickety-boo.

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You're Never Too Old

The sun was shining and the gardens were in full bloom at a lovely apartment complex designed specifically with elderly residents in mind. What could possibly be the problem? We were about to find out!

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Bog Eyed & Blue

Another bog eyed day for Angela, disrespectful neighbours, banging doors and no sleep

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THE NEED TO BE RIGHT IN MEDIATION

Many people in conflict find it difficult to identify what they need to find resolution, because they are preoccupied with proving themselves right. Why? What lies behind that need to be right and does get in the way of parties resolving their conflict?

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HAVE YOU GIVEN YOUR CONTROL AWAY?  TAKE IT BACK

A great example of how Conflict Coaching can help us take back our control and consider alternative perspectives. This case focussed on a lady who lived in a city centre apartment block who was experiencing noise nuisance from her neighbours.

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Are You A Good Mediator?

What makes us a good mediator and how do we know we are effective? Is it our training, or maybe expert knowledge or something else?

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