Search Blog
Return to blog
Mediation – Person or Process?

“To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want” - Marshall D Rosenberg. A mediator's reflection on their practice.

Read more
Community Cohesion

How one community journey from dispute to resolution. "There is no power for change greater than a community discovering what it cares about." – Margaret J. Wheatley

Read more
Life, Death and Family Conflict

“Death brings out the best and the worst in families". As conflict coaches, the people we work with face various difficulties managing the conflict in their lives. We explore how we can use our skill set as mediators and coaches to support them.

Read more
Expect the Unexpected

It was a cold, crisp day with glorious sunshine as we arrived for visits with two neighbours living in an apartment block and we were to be reminded of the importance of being flexible as mediators when working with our parties

Read more
The Lightbulb Moment

Sometimes, those lightbulb moments can be rare in mediation, but when they happen the clarity of understanding they bring to those involved and the transformation that occurs as a result, is amazing to witness

Read more
Is Anybody There?

I reflected on a week that had been packed with mediation, coaching and restorative justice sessions and recognised how rewarding and on occasions extremely frustrating, my work in the community can be

Read more
The Highs & Lows

Delivering mediation in the community holds many challenges, but the reward in seeing communities become stronger through more effective communication, far outweigh the negatives.

Read more
A Mediator's Sinking Feeling

Have you ever had one of those mediation cases where you’ve conducted the disputant’s initial individual sessions, they progress well, and agree to meet face to face in the hope of resolving their differences? Everything seems just tickety-boo.

Read more
You're Never Too Old

The sun was shining and the gardens were in full bloom at a lovely apartment complex designed specifically with elderly residents in mind. What could possibly be the problem? We were about to find out!

Read more
Bog Eyed & Blue

Another bog eyed day for Angela, disrespectful neighbours, banging doors and no sleep

Read more
THE NEED TO BE RIGHT IN MEDIATION

Many people in conflict find it difficult to identify what they need to find resolution, because they are preoccupied with proving themselves right. Why? What lies behind that need to be right and does get in the way of parties resolving their conflict?

Read more
HAVE YOU GIVEN YOUR CONTROL AWAY?  TAKE IT BACK

A great example of how Conflict Coaching can help us take back our control and consider alternative perspectives. This case focussed on a lady who lived in a city centre apartment block who was experiencing noise nuisance from her neighbours.

Read more
Are You A Good Mediator?

What makes us a good mediator and how do we know we are effective? Is it our training, or maybe expert knowledge or something else?

Read more