Neighbour and Community Mediation

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Neighbour & Community Mediation

Most of us have neighbours, and for most of the time we get along sorting out any difficulties or disagreements, with a chat over the garden wall. Sometimes, however, communication breaks down and disagreements or persistent complaints can turn into more significant problems.

When disputes between neighbours arise – or a conflict in your street or community – then mediation might be the answer.  Conflict between neighbours is common and causes a lot of upset, stress, bad feeling and anxiety for everyone involved.  Mediation helps people communicate better, understand different perspectives and work out mutually acceptable solutions.

Common issues that we deal with involve noise, difference in lifestyles, breakdown in communication, parking, pets, property maintenance and children’s behaviour.  Mediation is a quick and cost effective way of resolving these types of disputes, that enables those affected by the dispute to stay in control, have a say in the outcome and what happens next.

Our mediators have extensive experience of working with neighbours in dispute to help them resolve their issues in a structured and positive way.  We help neighbours to clear up misunderstandings and agree practical steps for how to make things better between them.

For housing providers and local authorities community mediation can be a cost effective way of reducing demand on overstretched services, encouraging residents to be more self determined and contributing to more cohesive communities and neighbourhoods.

For more information on costs, how mediation works and to make a referral please visit our Making A Referral  page.

Contact us to discuss your community mediation enquiry

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The service has been excellent. The process to make the referral was clear and simple to complete. The communication was also excellent. I was kept updated throughout the process.

Feedback from a Neighbourhood Housing Officer following closure of a neighbour mediation dispute

I am happy with the service offered ... This situation had the potential to spiral out of control, so it’s great that your company could step in and help us to reach a good outcome. The positive impact of this will hopefully go beyond those directly involved. I have recommended your service to another department within xxx

Feedback from a Director at a Housing Management company following closure of a neighbour mediation dispute

Despite a larger number of people being involved, still managed to arrange all appointments promptly and kept me updated at every stage. Managed to reach a comprehensive agreement, which will (fingers crossed) make life easier for all users at the allotments. You know you are all amazing!

Feedback from a Manchester ASB Case Officer following closure of a 4 party mediation case

Without your efficiency, persistence and determination to get the best result possible my job would be harder without a doubt! Without hesitation I would recommend your service which is invaluable to my case work

Feedback from a Manchester ASB Officer following closure of a Community Mediation case

The mediation was great , Julie was really helpful and felt like finally it was more of a people based approach and personalised hearing, not just dealing with big establishments. And moving forward a solution was found and both parties are happy.

Feedback from a Liverpool resident regarding our Community Mediation service, following mediation with a neighbour
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