Conflict Coaching

Solution Talk | Our Services


This is about working with individuals to help them bring about positive change and empower them to take responsibility for their problem.  Our facilitators work with individuals to help them find their own solutions that will work for them by encouraging them to develop their own plan and make small changes one step at a time.  Added together these small changes build into long lasting solutions.  It works because our facilitators help people identify coping strategies and ways to move forward using some of the following techniques by getting people to:

  • identify what they have control over
  • shift their focus from problems to solutions
  • plan for setbacks
  • identify and build on their own resources
  • set goals, then scale and measure progress
  • find exceptions to the problem
  • recognise change and highlight this

This technique works well in a variety of situations:

  • where people are experiencing problems in their environment (and mediation is not suitable)
  • for managers tasked with managing staff who demonstrate high conflict behaviours
  • for people who have suffered anti social behaviour and require additional support
  • for family members who require practical support coping with a difficult situation, eg caring for relatives, child / parent issues, bereavement, risk of homeless, etc
  • to resolve conflict in a dysfunctional team – involving conflict coaching with individuals followed by facilitation of an agreement with the whole team that identifies acceptable behaviours and a team charter
  • for people stuck in a negative pattern of responding / behaving
  • where people are looking to make a positive change and need help to achieve this
  • before a formal workplace investigation, to consider options before a formal process is commenced – often resulting in direct / indirect savings in costs, time, legal proceedings, staff absence, stress, etc
  • for people who are anxious about a particular situation / change
  • following a workplace investigation as support for those involved, who may find themselves in conflict with colleagues or the organisations as a result of the investigation outcomes

Contact us to discuss your Conflict Coaching enquiry

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The service provided by Solution Talk is a brilliant resource ... and really helps people to appropriately manage their conflicts and negative thoughts.

Feedback from an ASB Team Leader when we followed up on a closed Conflict Coaching case

I can't thank you enough for all the time and effort you have made with xxx. You provide such an invaluable service for our vulnerable residents, it's much appreciated.

Feedback from a Manchester ASB Service Managr following closure of a Conflict Coaching case

Excellent service and the speed at which the referral was picked up was impressive. This is important to me and my team when working with victims to know that when a referral is made, the turnaround is so quick. I find the service you offer an invaluable service especially to victims who need strategies to help them manage difficult situations

Feedback from a Manchester ASB Case Officer following closure of a Conflict Coaching case

These 3 sessions were some of the most meaningful, helpful and empowering hours in a long, long time. I mean apart from the professionalism, reliability and effectiveness from Julie, the openness, humour, listening and expressions of understanding were second to none. I’ve had life coaching in the past, both times had a huge positive impact, these sessions were amazing too. Considering done over the phone, just Thankful.

Feedback from a Greater Manchester resident following closure of their Conflict Coaching case

Thank you so much for your Time, Expertise, Care and Support. It really helps being able to vocalise some of my thoughts with you and your response and encouragement.

Feedback from a Manchester resident about our Conflict Coaching service

It was a very good experience and the treatment of customers was excellent ... they quickly understood the situation ... and I feel confident in myself and the possibility of facing problems in the future ... tension has gradually decreased and I myself recommend this experience because it makes you talk and share your thoughts and feelings with trusting people ... I felt comfortable and safe. Thank you very much

Feedback from a Greater Manchester resident following closure of their Conflict Coaching referral

The service provided by Solution Talk is exemplary. From start to finish the referral is expertly managed by them and I am always confident that they will achieve the best outcome possible.

Feedback from a Manchester ASB Officer when we followed up on after closure of a Conflict Coaching case
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