Conflict Coaching

Solution Talk | Our Services


This is about working with individuals to help them bring about positive change and empower them to take responsibility for their problem.  Our facilitators work with individuals to help them find their own solutions that will work for them by encouraging them to develop their own plan and make small changes one step at a time.  Added together these small changes build into long lasting solutions.  It works because our facilitators help people identify coping strategies and ways to move forward using some of the following techniques by getting people to:

  • identify what they have control over
  • shift their focus from problems to solutions
  • plan for setbacks
  • identify and build on their own resources
  • set goals, then scale and measure progress
  • find exceptions to the problem
  • recognise change and highlight this

This technique works well in a variety of situations:

  • where people are experiencing problems in their environment (and mediation is not suitable)
  • for managers tasked with managing staff who demonstrate high conflict behaviours
  • for people who have suffered anti social behaviour and require additional support
  • for family members who require practical support coping with a difficult situation, eg caring for relatives, child / parent issues, bereavement, risk of homeless, etc
  • to resolve conflict in a dysfunctional team – involving conflict coaching with individuals followed by facilitation of an agreement with the whole team that identifies acceptable behaviours and a team charter
  • for people stuck in a negative pattern of responding / behaving
  • where people are looking to make a positive change and need help to achieve this
  • before a formal workplace investigation, to consider options before a formal process is commenced – often resulting in direct / indirect savings in costs, time, legal proceedings, staff absence, stress, etc
  • for people who are anxious about a particular situation / change
  • following a workplace investigation as support for those involved, who may find themselves in conflict with colleagues or the organisations as a result of the investigation outcomes

Contact us to discuss your Conflict Coaching enquiry

Solution talk - Mediation - Divider


I cannot fault your amazing work. Thank you for the support and work your team put into this referral.

Feedback from an Anti Social Behaviour Case Officer following closure of a Conflict Coaching referral for a Manchester resident

The service was really good and helped me reconsider how I was feeling about the noise and disturbance. It allowed me to take a step back from it and think about it differently and be less reactive. Thank you

Feedback from a Manchester resident about our Conflict Coaching service

In my experience of the service, it was really inspiring and I felt you provided me with a really safe space and helped me recapture my resilience. I really want to thank you for all your help and support.

Feedback from a Greater Manchester resident following closure of their Conflict Coaching case

"I took a lovely call from Cllr xxx today - they were really, really grateful for the service you provided and thought it was excellent. It's fantastic that we can offer this type of quality support, to any victim of ASB, be it a member of the public, an employee, a manager... thank you for providing a brilliant service"

Feedback from an ASB Service Manager about our Conflict Coaching service

I had my first session with Laura from Solution Talk this morning. I found it incredibly useful – thank you so much for this opportunity. She has given me some useful tips and homework to use for my calls in order to cope better. Also, she has given me a follow-up appointment for in a weeks' time to see how I am doing. I just found it very helpful and insightful.

Feedback from a Call Centre employee (following some very challenging and abusive calls) regarding their experience of the support provided by our Conflict Coaching service

Excellent service as always! I really appreciate the updates at each stage, and the ongoing communication from you. The case remains closed and there has been no further contact or complaints.

Feedback from a Manchester ASB Team Leader when we followed up on after closure of a Conflict Coaching case

The support you have provided has been invaluable, supporting my service user who was severely impacted. Your service is brilliant and I know when I make a referral for 1:1 support that my service user is in safe hands. Can’t thank you enough, you never fail to deliver!

Feedback from a Manchester ASB Officer when we followed up on after closure of a Conflict Coaching case

Julie was understanding and thoughtful , it was helpful to talk to someone outside of my family / social circle. Thank you Julie to you and your organisation.

Feedback from a Greater Manchester resident following closure of their Conflict Coaching referral

I appreciate being kept informed each step of the way of what is taking place from contacting the victim ... to first appointment, to regular updates. I find this really helpful

Feedback from an ASB Case Officer following closure of a Conflict Coaching referral
Solution talk - Mediation - Divider

Our Services

Find out more about us

See what our clients say

Talk to us