Conflict Coaching

Solution Talk | Our Services


This is about working with individuals to help them bring about positive change and empower them to take responsibility for their problem.  Our facilitators work with individuals to help them find their own solutions that will work for them by encouraging them to develop their own plan and make small changes one step at a time.  Added together these small changes build into long lasting solutions.  It works because our facilitators help people identify coping strategies and ways to move forward using some of the following techniques by getting people to:

  • identify what they have control over
  • shift their focus from problems to solutions
  • plan for setbacks
  • identify and build on their own resources
  • set goals, then scale and measure progress
  • find exceptions to the problem
  • recognise change and highlight this

This technique works well in a variety of situations:

  • where people are experiencing problems in their environment (and mediation is not suitable)
  • for managers tasked with managing staff who demonstrate high conflict behaviours
  • for people who have suffered anti social behaviour and require additional support
  • for family members who require practical support coping with a difficult situation, eg caring for relatives, child / parent issues, bereavement, risk of homeless, etc
  • to resolve conflict in a dysfunctional team – involving conflict coaching with individuals followed by facilitation of an agreement with the whole team that identifies acceptable behaviours and a team charter
  • for people stuck in a negative pattern of responding / behaving
  • where people are looking to make a positive change and need help to achieve this
  • before a formal workplace investigation, to consider options before a formal process is commenced – often resulting in direct / indirect savings in costs, time, legal proceedings, staff absence, stress, etc
  • for people who are anxious about a particular situation / change
  • following a workplace investigation as support for those involved, who may find themselves in conflict with colleagues or the organisations as a result of the investigation outcomes

Contact us to discuss your Conflict Coaching enquiry

Solution talk - Mediation - Divider


"the coping strategies have enabled the complainant to want to move forward and enter into mediation now with his neighbour. There has been a 100% turnaround in how the complainant now sees things"

Feedback from a Manchester ASB Officer following closure of a Conflict Coaching case

Thank you so much for your Time, Expertise, Care and Support. It really helps being able to vocalise some of my thoughts with you and your response and encouragement.

Feedback from a Manchester resident about our Conflict Coaching service

It was a very good experience and the treatment of customers was excellent ... they quickly understood the situation ... and I feel confident in myself and the possibility of facing problems in the future ... tension has gradually decreased and I myself recommend this experience because it makes you talk and share your thoughts and feelings with trusting people ... I felt comfortable and safe. Thank you very much

Feedback from a Greater Manchester resident following closure of their Conflict Coaching referral

"Julie and Laura put us both very quickly at ease and created the right conditions for open dialogue to take place. Thank you" and "Laura and Julie were both lovely and understanding and immediately put me at ease to discuss what had been a very difficult situation, and helped me evaluate this from all sides and begin the process of moving on"

Solution talk - Mediation - Divider

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