Making A Referral

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Before making a referral, please ensure you take the following steps:

  1. Inform all involved parties that they will be referred for mediation or conflict coaching and advise them to expect contact from Solution Talk.
  2. Arrange for an interpreter if needed by any involved party (can be arranged by Solution Talk at an additional cost).
  3. Provide a purchase order number or the name of the person who has authorised the referral.
  4. Complete our referral form. If you don’t have one, please contact us for a copy.
  5. Request a copy of our mediation or conflict coaching leaflet to distribute to all involved parties.

 What Solution Talk will do:

Upon receiving your referral, we will take the following actions:

  1. Within 24 hours, we will initiate contact with all involved parties to schedule individual private sessions. We will keep you updated with the details and assign mediators to the case.
  2. We will organise additional individual sessions, joint meetings, or shuttle meetings as needed.
  3. We will provide regular updates on the progress of the case to both you and the involved parties.
  4. After approximately 8 weeks, we will follow up with all parties involved in the closed case.
  5. We will agree on the pricing for your case before commencing any work.


  • Cases involving up to 3 parties are priced as one case. Cases with 4-6 parties are charged as 2 cases, and for disputes with 7 or more parties prices are available upon request.
  • Pricing for Service Level Agreements and various mediation services (Community, Workplace, Family Relationships, SENDs, Tenant/Landlord, Restorative Justice, Complaints/Conflict Coaching) are available upon request.
  • Online and telephone mediation/coaching pricing is also available upon request.
  • Workplace Neutral Assessment prices start from £695 per day and include a follow-up report with recommendations.
  • Additional fees for expenses and extra hours will be invoiced separately, payable within 28 days of the invoice date.  Any additional fees will be agreed in advance.
  • Cancellations made less than 14 days before the mediation meeting will incur a charge of 50% of the agreed fee, while cancellations made 15 days or more in advance will incur a 25% charge.

Feel free to contact us for further information or clarification on pricing.

Contact us to discuss your mediation referral enquiry

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