Solution Talk Mediation & Restorative Justice


Tenant / Landlord Mediation - for private sector landlords who are in dispute with their tenants OR for private landlords who have tenants that are in dispute with another resident.  Maybe you have a concern over the maintenance of the property / garden, or a resident is making a complaint about your tenant (or vice versa) then mediation is a quick and cost effective alternative to help you resolve your dispute without having to go to court.

Family Relationships - we can work with families who want to resolve difficulties and sort out their problems by having a safe conversation with our mediators.  Common issues that we find ourselves dealing with involve homelessness, step families, informal child access arrangements, communication breakdowns, bereavements, care arrangements for relatives and families wanting to stay together.  We don't work with couples who are separating and want to make arrangements regarding property, finances and legal arrangements regarding their children.

Commercial Mediation - for disputes that involve something you are owed or something you own, for example - money, goods, boundaries, property.  Mediation is a cost effective way of resolving your dispute, saving you expensive legal fees and court costs. 

Complaints Mediation - when issues arise that require recourse to your complaints procedures, then mediation as your first step in resolving the concerns raised can maintain customer relationships, enable you to learn how you can improve your customer experience and repair and rebuild relationships.  Complaints resolution can be for Ombudsman Services, regulatory bodies, NHS Trusts, Patient Experience Teams, University Complaints Managers, Delivery Assurance, Community Relations Officers or Student Experience Officers.


We empower people affected by crime or anti social behaviour and work with them to help them achieve restoration, reconciliation and healing.

Restorative Justice is a fair process that gives people the opportunity to come together to tell their story and gives the harmed person the chance to ask questions, have them answered and have a say in how the wrongdoer can repair the harm done. For the wrongdoer they get the opportunity to take responsibility for their actions and offer to make amends.

During the course of one day our facilitators meet with everyone individually and then, if appropriate, a Restorative Conference will follow. At the conference everyone will be invited to describe the incident and how they have been affected by it. Then discussion will focus on what can be done to repair the harm and any agreements reached will be recorded and copies will be distributed to those present.

 A restorative intervention can only take place if the wrongdoer admits that an offence has taken place, or that harm has been cause and if either the harmed person or wrongdoer request it and a referral is made to our service.

For more information on costs, how mediation works and to make a referral please visit our Making A Referral  page.

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Mediation Services, Manchester, Cheshire & North West