Additional Mediation Services & Restorative Justice

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MEDIATION SERVICES

Tenant / Landlord Mediation – for private sector landlords who are in dispute with their tenants OR for private landlords who have tenants that are in dispute with another resident.  Maybe you have a concern over the maintenance of the property / garden, or a resident is making a complaint about your tenant (or vice versa) then mediation is a quick and cost effective alternative to help you resolve your dispute without having to go to court.

Family Relationships – we can work with families who want to resolve difficulties and sort out their problems by having a safe conversation with our mediators.  Common issues that we find ourselves dealing with involve homelessness, step families, informal child access arrangements, communication breakdowns, bereavements, care arrangements for relatives and families wanting to stay together.  We don’t work with couples who are separating and want to make arrangements regarding property, finances and legal arrangements regarding their children.

Commercial Mediation – for disputes that involve something you are owed or something you own, for example – money, goods, boundaries, property.  Mediation is a cost effective way of resolving your dispute, saving you expensive legal fees and court costs.

Complaints Mediation – when issues arise that require recourse to your complaints procedures, then mediation as your first step in resolving the concerns raised can maintain customer relationships, enable you to learn how you can improve your customer experience and repair and rebuild relationships.  Complaints resolution can be for Ombudsman Services, regulatory bodies, NHS Trusts, Patient Experience Teams, University Complaints Managers, Delivery Assurance, Community Relations Officers or Student Experience Officers.

RESTORATIVE JUSTICE

We empower people affected by crime or anti social behaviour and work with them to help them achieve restoration, reconciliation and healing.

Restorative Justice is a fair process that gives people the opportunity to come together to tell their story and gives the harmed person the chance to ask questions, have them answered and have a say in how the wrongdoer can repair the harm done. For the wrongdoer they get the opportunity to take responsibility for their actions and offer to make amends.

Our facilitators meet with all those involved in the incident individually and then if appropriate, will organise a Restorative Conference. At the conference everyone will be invited to describe the incident and how they have been affected by it. Discussion will then focus on what can be done to repair the harm caused and any agreements reached, will be recorded and all those present will receive a copy of the agreement.

A restorative intervention can only take place if the wrongdoer admits that an offence has taken place, or that harm has been cause and if either the harmed person or wrongdoer request it and a referral is made to our service.

Contact us to discuss your mediation & restorative justice enquiry

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MEDIATION & RESTORATIVE JUSTICE TESTIMONIALS

Although this was not one of our ‘usual’ referrals, you still provided an excellent service. Thank you! Always great that you contact parties / arrange meeting quickly. And that you always keep me updated too!

Feedback from a Manchester ASB Officer following closure of a Tenant / Landlord mediation referral

"The service provided me with information about the situation I would not have received without it. It enabled me to communicate with my son on these matters and it enabled me to handle a difficult situation and alter the outcome"

Feedback from a Greater Manchester resident following participation in a Restorative Justice Conference

"The mediation seems to have cleared the air and allowed both parties to reset their relationship .. the process has been a great success so far. Thank you for such a skilled service. Well worth the money".

Feedback from a Manchester ASB Officer following closure of a Neighbour Mediation case when different lifestyles clashed
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