Training Courses

Solution Talk | Our Services


View our specific training courses below.


The aim of this course is to provide you with a high quality, certified training course which equips you with the skills you will need to start mediating in community, workplace, homelessness and family relationship disputes.

Course Aims

  • Explore what conflict means for people and enable them to understand different responses to conflict.
  • Communicate clearly what mediation is and how it compares with other resolution methods.
  • Build understanding of how people in disputes think, feel and behave, and how this contributes to the dispute.
  • Enhance your self awareness and develop reflective practice.
  • To cover the mediation process.
  • To give you practice in using mediation skills.
  • To help you decide what is mediatable and what is not
  • Enable people to deal with conflict more effectively

This is a 40 hour / 5 day training programme offered at very competitive prices.  Starting at £1095 per person.  Group prices (for upwards of 8-14 people) can be negotiated and are available on request. Discounts available for registered charities.

Our Foundation Course is approved by the College of Mediators and is equivalent to an NVQ Level 3 qualification and is certified by The CPD Certification Service

Our next open 5 day Foundation Course will be scheduled for 2025.

For information about in house training and / or to register your interest and for more details regarding  our 2025 open course please email us –  


Revitalise your mediation skills with a comprehensive review of key concepts in interpersonal mediation and gain clarity through interactive discussions in our one-day online refresher course.

This course is tailored for individuals with prior interpersonal mediation training, whether through Solution Talk or another provider, as well as professionals working in interpersonal settings such as community mediation, workplace conflict resolution or family relationships (excluding divorce and separation).

Encouraging active engagement, our training emphasises hands-on participation to maximise your learning experience. Through a dynamic mix of group activities, discussions, and role-plays, you’ll have ample opportunities to apply and refine your skills.

Course Objectives:

  • Revisit the mediation model for interpersonal mediation, refreshing your understanding of each stage’s structure and function.
  • Enhance your confidence in utilising mediation skills effectively.
  • Gain valuable insights into ongoing cases, fostering a deeper understanding of real-world mediation scenarios.
  • Increase awareness of key aspects of mediation practice and develop strategies for addressing mediation dilemmas effectively.

Please see below for details of our next workshop:

  • 5 & 6 December 2024 – 9.30am to 1pm on both dates
  • Venue – Zoom Online Platform

Join us to sharpen your skills and elevate your mediation practice to new heights.  For prices, more information and to register your interest, please email us:


This is a one day workshop that is designed to help you work with people in conflict. You will learn how you can encourage people to talk about their conflict, explore change & build their own resources, as well as how you can facilitate that change. The workshop works on the premise that you already have excellent communication skills and have undertaken training in mediation skills or similar.


  • To understand what a person might expect from your initial visit & how this should be structured
  • Identify & refresh key skills to assist with Conflict Coaching
  • To know how each meeting should proceed and deal with common issues at this stage

Our next Conflict Coaching Workshop will run over 2 half days on zoom with dates to be scheduled for early 2025.

If you require more information or want to ask about an in-house course then please email us –

To view feedback from our training please see our Testimonials page.


We offer two half day workshops, aimed at helping professionals understand and resolve conflict they may come across in their day to day work.

  • Part 1 – Conflict – Different Perspectives & Responses – a half day workshop that looks at conflict from a number of different perspectives, examining how conflict affects us all, our reactions to conflict and how we can start to develop strategies to manage it.
  • Part 2 – Developing Effective Communication Skills – this half day workshop builds on Part 1 and helps you explore key skills to manage low level conflict and be able to communicate effectively.


This workshop borrows tools and techniques from mediation and conflict resolution enabling you to deal with a broad range of difficult conversations and be equipped to approach challenging situations with more confidence.

We aim to equip you with the tools needed to de-escalate challenging conversations and develop a productive dialogue, while more effectively communicating your message so that it can be heard even when tensions are high.

This full day course can be delivered online or in person and offers skills-based learning and practice to enable you to become even more effective at handling challenging conversations. The course offers practical tools and techniques that can easily be applied in a variety of situations where a conversation can turn into a disagreement.

Who Should Attend

Anyone who must manage challenging conversations as a part of their job, deal with customer complaints or handle tense situations. It is great as a refresher for experienced people and suitable for new starters.


Completion of this training will result in:

  • More effective outcomes from challenging conversations
  • Increased confidence around managing challenging conversations
  • Increased awareness of self and others
  • Increased ability to prepare for and hold challenging conversations


This half day workshop explores an alternative approach to solving problems with people who have a common affiliation whether that be at home, work or socially within peer groups by applying Bowen’s System Thinking to your existing communication / mediation skill set.


  • Provide a basic understanding of Bowen’s “System Thinking”
  • Identify what may be helpful in managing anxiety in groups / families
  • Explore practical steps to develop healthy systems
  • Develop existing communication / mediation skill set through application of alternative theoretical concepts


This half day workshop introduces people to the concept of Compassionate Communication as an alternative approach to conflict resolution by developing existing communication / conflict resolution / mediation skills to address difficult situations using a collaborative approach.


  • To introduce the concept of Compassionate Communication as a tool to support conflict resolution
  • Become aware of the four main components – Observation, Feelings, Needs and Requests
  • Improve relationships with others in a constructive way by developing empathy, compassion and respectful communication
  • Resolve conflict by focusing on identifying the needs of individuals and groups rather than assigning blame
  • Develop existing communication / mediation skill set through application of alternative theoretical concepts

To see feedback from our workshops please see our Testimonials page.


For in person delivery our half day workshops start from £750 and our one day workshops start from £1,350. For online delivery our half day workshops start from £500 and our one day workshops start from £1000.  Our prices typically include delivery for up to 16 people per training / workshop, comprehensive delegate workbook / learning materials and facilitation by two trainers. Discounts available for registered charities and organisations who wish to book multiple days. Please contact us for more details.

Contact us to discuss your training course enquiry

Solution talk - Mediation - Divider


Attended the conflict coaching workshop with the Solution Talk. Was an amazing training with lots of great learning. Participated as the client during the conflict coaching training and I could really experience the perspective shift with wonderful solution focused questions. I enjoyed the roleplays, and sharing of information from delegates and from Laura and Julie. I realised that conflict coaching can be used in any situation to empower the person in conflict to make their life better.

Feedback from a delegate who attended our February / March 2024 Conflict Coaching workshop

The delegate told us that "the interactivity is what makes all the difference, the more immersive the learning, the more retention. It's hard to gain these experimental moments without immersion. I love the dynamics of how you guys operate and look forward to doing whatever comes up next on your calender"

Feedback from delegate who attended our Refresher Mediation Skills workshop

Had a very stimulating and robust workshop session online with a group of mediators doing refresher work on Community Mediation technique. Julie and Laura are terrific hosts, leading group workshops that dig into approaches needed to open up dialogue between the mediator and/or another party. Deep work, great value for their nominal charge. They are consistent and thorough and so kind hearted that the world is better because of them

Feedback from a delegate who attended our Mediation Skills Refresher Workshop on 29 & 30 November

I particularly liked the length and accessibility of having this training via zoom and on two mornings. I like the way you both worked and interacted together. You were not afraid of giving constructive feedback to help my development. Thank you.

Feedback from a delegate who attended our Mediation Skills Refresher Workshop on 29 & 30 November

I enjoyed the variety of interactive elements as well as the delivery from the trainers

The content was organised efficiently and clearly. I found it very engaging

It was a friendly and interactive session that made the skills and ideas accessible

I liked the collaborative informal approach and felt very comfortable providing my input

Very well structured, everythig was explained well and it was very interesting, engaging and interactive

Feedback from a few students who attended our November 2023 "ADR Introduction to Mediation" training delivered at Liverpool University

Excellent information, good role plays and interaction. Engaging activities and trainers. Enjoyed everything, especially the trainers who are very professional and helpful

Feedback from our December 2023 "Conflict Coaching" Workshop

I attended 2 x half-day, online conflict-coaching workshops. Julie & Laura delivered exceptional content in this brief training programme. The sessions had the perfect mix of structure and spontaneity drawing the trainers' own experiences and that of the group. The handouts were helpful to transfer what we had discussed into our practice. Great value in terms of learning, use of time and cost. Thank you both. Thank you for your continued hard work to upskill the mediation profession.

Feedback from our May 2023 Online "Conflict Coaching Workshop"

I love your energy and you guys radiate warmth. Thanks for the training, always good to hang out with good minds

Feedback from our May 2023 Online "Conflict Coaching Workshop"

Brilliant course, thank you very much, its great to learn new skills in a relaxed, friendly but professional environment. The course was very well facilitated, the course workbook brilliant and all flowed seamlessly. So good I didn't even realise I was being trained. Thank you.

Feedback from our December 2022 Online "Conflict Coaching" Workshop
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