Training Courses

Solution Talk | Our Services


View our specific training courses below.


The aim of this course is to provide you with a high quality, certified training course which equips you with the skills you will need to start mediating in community, workplace, homelessness and family relationship disputes.

Course Aims

  • Explore what conflict means for people and enable them to understand different responses to conflict.
  • Communicate clearly what mediation is and how it compares with other resolution methods.
  • Build understanding of how people in disputes think, feel and behave, and how this contributes to the dispute.
  • Enhance your self awareness and develop reflective practice.
  • To cover the mediation process.
  • To give you practice in using mediation skills.
  • To help you decide what is mediatable and what is not
  • Enable people to deal with conflict more effectively

This is a 40 hour / 5 day training programme offered at very competitive prices.  Starting at £1095 per person.  Group prices (for upwards of 8-14 people) can be negotiated and are available on request. Discounts available for registered charities.

Our Foundation Course is approved by the College of Mediators and is equivalent to an NVQ Level 3 qualification and is certified by The CPD Certification Service

Our 2022 5 day Foundation Course will be run over 8 half days delivered on Zoom and 1 full day in person assessment. Dates for our next open course are:

  • 6, 7, 13, 14, 19, 21 October 2022 – 9.30am to 12.30pm – Zoom
  • 3, 4 November 2022 – 9.30am to 12.30pm – Zoom
  • 11 November 2022 – 9.30am to 4pm – location to be confirmed (either Warrington or Manchester)

.  For more information please and to register your interest please email us –  


We offer two half day workshops, aimed at helping professionals understand and resolve conflict they may come across in their day to day work.

  • Part 1 – Conflict – Different Perspectives & Responses – a half day workshop that looks at conflict from a number of different perspectives, examining how conflict affects us all, our reactions to conflict and how we can start to develop strategies to manage it.
  • Part 2 – Developing Effective Communication Skills – this half day workshop builds on Part 1 and helps you explore key skills to manage low level conflict and be able to communicate effectively.


This is a one day workshop that is designed to help you work with people in conflict. You will learn how you can encourage people to talk about their conflict, explore change & build their own resources, as well as how you can facilitate that change. The workshop works on the premise that you already have excellent communication skills and have undertaken training in mediation skills or similar.


  • To understand what a person might expect from your initial visit & how this should be structured
  • Identify & refresh key skills to assist with Conflict Coaching
  • To know how each meeting should proceed and deal with common issues at this stage

Our next Conflict Coaching Workshop is being run over 2 half days – 30 November and 1 December 2022 on Zoom.

If you require more information or want to ask about an in-house course then please email us –

To view feedback from our training please see our Testimonials page.


This one day course aims to give you the skills to manage those difficult or sensitive conversations that we all need to have competently and with confidence; whether they are with colleagues, customers, family or friends.


  • Understand how and why conversations can be difficult and why we avoid having them
  • Develop understanding of your own conflict responses
  • Practice the skills required to hold a challenging conversation with confidence so that you achieve your objectives and maintain positive relationships


This half day workshop explores an alternative approach to solving problems with people who have a common affiliation whether that be at home, work or socially within peer groups by applying Bowen’s System Thinking to your existing communication / mediation skill set.


  • Provide a basic understanding of Bowen’s “System Thinking”
  • Identify what may be helpful in managing anxiety in groups / families
  • Explore practical steps to develop healthy systems
  • Develop existing communication / mediation skill set through application of alternative theoretical concepts


This half day workshop introduces people to the concept of Compassionate Communication as an alternative approach to conflict resolution by developing existing communication / conflict resolution / mediation skills to address difficult situations using a collaborative approach.


  • To introduce the concept of Compassionate Communication as a tool to support conflict resolution
  • Become aware of the four main components – Observation, Feelings, Needs and Requests
  • Improve relationships with others in a constructive way by developing empathy, compassion and respectful communication
  • Resolve conflict by focusing on identifying the needs of individuals and groups rather than assigning blame
  • Develop existing communication / mediation skill set through application of alternative theoretical concepts

To see feedback from our workshops please see our Testimonials page.


Our half day workshops start from £700 and our one day workshops start from £1,200, for groups of up to 16. Discounts available for registered charities and organisations who wish to book multiple days. Please contact us for more details.

Contact us to discuss your training course enquiry

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What did you like about the training?
1) Online: it meant people from across the UK could attend
2) Good balance of information and interaction
3) Not too much role play. This can be counter-productive when over-used
4) Good course book and helpful that it was provided in advance so we could read it before the course began
5) Handouts were good too
6) Good to draw on people's experience so it wasn't all one way
Thank you both for an excellent course

Feedback from our April 2022 Online "Conflict Coaching" Workshop

Excellent as ever. Split over two mornings was great as it allowed me to work as well as train and to digest some of the differences over night ... online ... worked really well ... thanks for your time and expertise

Feedback from our April 2022 Online "Conflict Coaching" Workshop

It is always great to learn alongside other mediators who can bring their experience. It was really good to be able to focus in on the coaching aspects of what we do and think about it in a more structured way. Thank you so much for the course. It's always so valuable to be able to learn amongst people who are freely sharing their different experiences. I really enjoyed it.

Feedback from our April 2022 Online "Conflict Coaching" Workshop

The best thing about Jules and Laura's courses is that they let the participants do the talking rather than make us sit for long periods listening to them, as some courses do. And we learn by role play, putting into action the points learned in their substantial guidelines. We then comment on each other's work, with support from L and J. A refreshing and worthwhile experience. Thanks!

Feedback from our April 2022 Online "Conflict Coaching" Workshop

The training was highly interactive with frequent break out rooms in order to discuss the various topics of the course with colleagues. The course tutors were great, highly knowledgeable and they delivered the course superb together. One of, if not the best, delivered zoom courses I've attended.

Feedback from our March 2022 Online "Interpersonal Mediation Foundation Course"

Very informative training course. Jules and Laura are very knowledgeable, encouraging, and enthusiastic trainers. It felt like a breath of fresh air to be doing something new and different and I felt re-energised from doing the course.

Feedback from our March 2022 Online "Interpersonal Mediation Foundation Course"

Here is what delegates told us they enjoyed:
- The relaxed nature of the delivery and the trainers. The interactive elements were enjoyable too and just about about right on amount and timings
- An in-depth and thought provoking training session giving mediators another tool to understand and aid effective communication in the mediation process. The trainers were patient, open and very knowledgeable, helping our team to understand key concepts and ensuring we remained engaged throughout. I would very much recommend this course to anyone looking to upskill

Feedback from our 2021 Online "Transforming Conflict with Compassionate Communication" Workshop
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