Training Courses

Solution Talk | Our Services


View our specific training courses below.


The aim of this course is to provide you with a high quality, certified training course which equips you with the skills you will need to start mediating in community, workplace, homelessness and family relationship disputes.

Course Aims

  • Explore what conflict means for people and enable them to understand different responses to conflict.
  • Communicate clearly what mediation is and how it compares with other resolution methods.
  • Build understanding of how people in disputes think, feel and behave, and how this contributes to the dispute.
  • Enhance your self awareness and develop reflective practice.
  • To cover the mediation process.
  • To give you practice in using mediation skills.
  • To help you decide what is mediatable and what is not
  • Enable people to deal with conflict more effectively

This is a 40 hour / 5 day training programme offered at very competitive prices.  Starting at £1095 per person.  Group prices (for upwards of 8-14 people) can be negotiated and are available on request. Discounts available for registered charities.

Our Foundation Course is approved by the College of Mediators and is equivalent to an NVQ Level 3 qualification and is certified by The CPD Certification Service

Our next open 5 day Foundation Course will be scheduled for 2024.

For information about in house training and / or to register your interest for our 2024 open course please email us –  


Dust off your mediation skills, with a reminder of some of the key concepts of interpersonal mediation, and get your questions answered in this interactive one-day online refresher course.

The course is suitable for anyone who has already had some interpersonal mediation training, whether it be with Solution Talk or another provider and anyone working in an interpersonal setting – specifically in the community with neighbours, in the workplace or anyone working with family relationships (not divorce and separation).

This training course encourages active participation, so the more you put in the more you get out. There is a mix of group work, discussion, and role-plays.

Course Aims

  • Re-visit the mediation model for interpersonal mediation: remembering the structure and function of each stage.
  • Support you in feeling confident in your use of mediation skills.
  • Provide you with insights into cases you and others are working on.
  • Raise your awareness of some aspects of your mediation practice and how to deal with mediation dilemmas.
Please see below for details of our next workshop:
  • 29 & 30 November 2023 – 9.30am to 1pm on both dates
  • Venue – Zoom Online

For prices, more information please and to register your interest please email us –  


This is a one day workshop that is designed to help you work with people in conflict. You will learn how you can encourage people to talk about their conflict, explore change & build their own resources, as well as how you can facilitate that change. The workshop works on the premise that you already have excellent communication skills and have undertaken training in mediation skills or similar.


  • To understand what a person might expect from your initial visit & how this should be structured
  • Identify & refresh key skills to assist with Conflict Coaching
  • To know how each meeting should proceed and deal with common issues at this stage

Our next Conflict Coaching Workshop is being run over 2 half days – 28 February & 29 February 2024 on Zoom.

If you require more information or want to ask about an in-house course then please email us –

To view feedback from our training please see our Testimonials page.


We offer two half day workshops, aimed at helping professionals understand and resolve conflict they may come across in their day to day work.

  • Part 1 – Conflict – Different Perspectives & Responses – a half day workshop that looks at conflict from a number of different perspectives, examining how conflict affects us all, our reactions to conflict and how we can start to develop strategies to manage it.
  • Part 2 – Developing Effective Communication Skills – this half day workshop builds on Part 1 and helps you explore key skills to manage low level conflict and be able to communicate effectively.


This workshop borrows tools and techniques from mediation and conflict resolution enabling you to deal with a broad range of difficult conversations and be equipped to approach challenging situations with more confidence.

We aim to equip you with the tools needed to de-escalate challenging conversations and develop a productive dialogue, while more effectively communicating your message so that it can be heard even when tensions are high.

This full day course can be delivered online or in person and offers skills-based learning and practice to enable you to become even more effective at handling challenging conversations. The course offers practical tools and techniques that can easily be applied in a variety of situations where a conversation can turn into a disagreement.

Who Should Attend

Anyone who must manage challenging conversations as a part of their job, deal with customer complaints or handle tense situations. It is great as a refresher for experienced people and suitable for new starters.


Completion of this training will result in:

  • More effective outcomes from challenging conversations
  • Increased confidence around managing challenging conversations
  • Increased awareness of self and others
  • Increased ability to prepare for and hold challenging conversations


This half day workshop explores an alternative approach to solving problems with people who have a common affiliation whether that be at home, work or socially within peer groups by applying Bowen’s System Thinking to your existing communication / mediation skill set.


  • Provide a basic understanding of Bowen’s “System Thinking”
  • Identify what may be helpful in managing anxiety in groups / families
  • Explore practical steps to develop healthy systems
  • Develop existing communication / mediation skill set through application of alternative theoretical concepts


This half day workshop introduces people to the concept of Compassionate Communication as an alternative approach to conflict resolution by developing existing communication / conflict resolution / mediation skills to address difficult situations using a collaborative approach.


  • To introduce the concept of Compassionate Communication as a tool to support conflict resolution
  • Become aware of the four main components – Observation, Feelings, Needs and Requests
  • Improve relationships with others in a constructive way by developing empathy, compassion and respectful communication
  • Resolve conflict by focusing on identifying the needs of individuals and groups rather than assigning blame
  • Develop existing communication / mediation skill set through application of alternative theoretical concepts

To see feedback from our workshops please see our Testimonials page.


For in person delivery our half day workshops start from £750 and our one day workshops start from £1,350. For online delivery our half day workshops start from £500 and our one day workshops start from £1000.  Our prices typically include delivery for up to 16 people per training / workshop, comprehensive delegate workbook / learning materials and facilitation by two trainers. Discounts available for registered charities and organisations who wish to book multiple days. Please contact us for more details.

Contact us to discuss your training course enquiry

Solution talk - Mediation - Divider


I attended 2 x half-day, online conflict-coaching workshops. Julie & Laura delivered exceptional content in this brief training programme. The sessions had the perfect mix of structure and spontaneity drawing the trainers' own experiences and that of the group. The handouts were helpful to transfer what we had discussed into our practice. Great value in terms of learning, use of time and cost. Thank you both. Thank you for your continued hard work to upskill the mediation profession.

Feedback from our May 2023 Online "Conflict Coaching Workshop"

I love your energy and you guys radiate warmth. Thanks for the training, always good to hang out with good minds

Feedback from our May 2023 Online "Conflict Coaching Workshop"

Brilliant course, thank you very much, its great to learn new skills in a relaxed, friendly but professional environment. The course was very well facilitated, the course workbook brilliant and all flowed seamlessly. So good I didn't even realise I was being trained. Thank you.

Feedback from our December 2022 Online "Conflict Coaching" Workshop

The training was very informative and comprehensive. I especially enjoyed how it was clearly structured as well as clear explanations on each topic. Excellent delivery clear and precise, now have full understanding of how conflict coaching can be put into my practice.

Feedback from our December 2022 Online "Conflict Coaching" Workshop

Great tutors with loads of personal experience, which really makes the training on point and useful. Very practical. I can take what you covered straight out and use it.

Feedback from our December 2022 Online "Conflict Coaching" Workshop

It was informative; trainers were very approachable, understand and eloquent. Really enjoyed. Thank you for the opportunity.

Feedback from our November 2022 "ADR Introduction to Mediation" training delivered to students at Liverpool University

The trainers were very engaging, and the group work broke up the training nicely. Thank you, it was great.

Feedback from our November 2022 "ADR Introduction to Mediation" training delivered to students at Liverpool University

I thoroughly enjoyed all the training. It was interesting, stimulating and challenging. The group interaction was really great, facilitated by the trainers ... this was the best mediation training course I've done, and I've done a few!

Feedback from our November 2022 "Interpersonal Mediation Foundation Course"

The training was highly interactive with frequent break out rooms in order to discuss the various topics of the course with colleagues. The course tutors were great, highly knowledgeable and they delivered the course superb together. One of, if not the best, delivered zoom courses I've attended.

Feedback from our March 2022 Online "Interpersonal Mediation Foundation Course"
Solution talk - Mediation - Divider

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