Testimonials

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Thank you soo much for mediating the process for us in your usual very calm manner! At least we have made contact with a view to moving forward ... Thank you for your time and your help along this journey.

Feedback provided by a neighbour following their Shuttle Mediation

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The case was resolved swiftly and professionally via the service offered by Solutions Talk. This services is a valued addition to the Community Safety portfolio

Feedback when following up on a closed Mediation referral for a Rochdale resident

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I have spoken to both residents and they are also very happy with the process and outcome, good work, thanks! You deserve it, you do a really good job, thanks

Feedback from an East Midlands Anti Spcial Behaviour Officer following the closure of a neighbour mediation referral

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The case remained closed with no further incidents being reported and the referrer told us - "as usual the mediation provided was extremely effective and helped us move the log jam which this case had presented"

Safer Neighbourhoods Manager feedback gathered during follow‑up on a closed mediation referral, several months later

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Excellent communication and updates throughout the process, email contact which is concise and timely.

Feedback from a Midlands Neighbourhood Safety Officer following closure of a neighbour dispute mediation referral

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Hi there have been no reports from either party since mediation took place, this is a successful closed case that was helped significantly by your input thanks

Feedback provided by an East Midlands ASB Officer during our six-month follow-up after the closure of a neighbour mediation referral

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Thank you ... I was very anxious at the start, but you very definitely held that space for all of us. I felt able to say things I really needed to say, even tho those things were hard. That did a huge amount for my feelings of valuing myself. I think we came out with some useful ways to take us forward into what is going to be a difficult situation

Feedback from a Greater Manchester resident who attended a mediation meeting with their neighbours

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This is great news, I had concerns that one of the parties might not engage yesterday .. the service and response times are excellent ... the swiftness of the responses from initial referral to mediated agreement (stood out) ... thank you for an excellent service

Feedback from a Community Housing Manager in Cheshire following an agreement reached by two neighbours who had been in dispute

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Excellent once again, speedy response and kept informed of each stage. Thanks as always

Feedback from a Community Safety Manager in Greater Manchester when we check in 6 months after closure of neighbour dispute referral

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Solution Talk never fail to deliver! We referred a case over to them, which had been going on for a long time with various different parties involved. They were our last hope. I never in a million years actually thought the parties involved would reach an agreement and I was absolutely made up when I received the outcome and that all parties had fed into an agreement!!! Regular updates are always provided by Solution Talk which is great. 5 Star Service from Start to Finish - Thank you Solution Talk!!

Feedback from a Manchester Local Authority ASB Team Lead regarding our Community Mediation service

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I had a great experience working with Julie. She was incredibly helpful with loss conflict with my neighbour. She took the time to explain things clearly, go above and beyond which made a big difference in resolving the issue. Their professionalism and patience stood out and made the experience smooth and stress-free. I truly appreciate her support and would definitely recommend them to other people!

Feedback from neighbour following closure of their Community Mediation case

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The mediation process clearly helped with this case. The two tenants are never going to like each other but it helped find a way that they can get by without further conflict which is a good result.

Feedback from an East Midlands Neighbourhood Safety Officer when following up on a closed mediation case

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I liked the role plays and seeing how conflict coaching can be used in my mediation practice. It was a very easy and safe “space” for training, especially with role playing

Feedback from a delegate on our April 2026 online Conflict Coaching Workshop

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Really enjoyed the trainers style - really accessible and informative with lots of anecdotal examples. It challenged me as a person who is not trained in mediation.

Feedback from a delegate on our April 2026 online Conflict Coaching Workshop

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It was very enlightening! I have developed so many skills in mediation that will help me in my personal and professional development. Thank you! It was really helpful!

Feedback from a student at Liverpool University for attended our March 2026 in person Mediation Introductory Skills Workshop

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The training was very engaging and interactive with a good combination of task and listening. Very lovely and welcoming leaders!

Feedback from a student at Liverpool University for attended our March 2026 in person Mediation Introductory Skills Workshop

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It was very interactive, a range of different activities, everything explained clearly. I learned how to reframe things to remove emotive language and refined my impartiality skills. More awareness of ADR and types of mediation. It was a very useful and engaging workshop, would recommend!

Feedback from a student at Liverpool University for attended our March 2026 in person Mediation Introductory Skills Workshop

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Interactive and valuable insights on how to look at situations, change language, etc. Very helpful

What Participants Said About the Managing Difficult Conversations Workshop We Delivered in March 2026

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I liked the interactive elements, the workbook and learning new skills. I will adapt my communication in future to meet peoples needs and use my active listening skills

What Participants Said About the Managing Difficult Conversations Workshop We Delivered in March 2026

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Friendly presenters - made me feel at ease. A good refresh on my knowledge, bringing it to the forefront of my mind

What Participants Said About the Managing Difficult Conversations Workshop We Delivered in March 2026

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Loved the interactivity and that there were no powerpoints and wasn't just talking at us. Also really liked Jules and Laura, they were so welcoming and friendly. Loved it.

Feedback from a student at Liverpool University for attended our November 2025 in person Mediation Introductory Skills Workshop

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I enjoyed the interactive parts of the training. It felt like we were putting into practice what was being taught. Everything today will be useful in the future.

Feedback from a student at Liverpool University for attended our November 2025 in person Mediation Introductory Skills Workshop

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The overall service is excellent ... I definitely would use this service again ... I could not find any faults with the service whatsoever ... The service "opened my eyes" as to what I can control (light bulb moment) ... Jules is a very motivational in how she delivers the sessions

Feedback from a Conflict Coaching client following closure of their case

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Laura was absolutely fantastic. I found the conversations we've had helpful - rehashing my problems helped shift my perspective and clear my mind a bit. Although I can't say I've learned anything new, talking to a third party that's completely separate from my ongoing issues provided clarity as well as a feeling of affirmation for my decisions/line of thinking. I am really grateful to Laura for taking the time to speak to me

Feedback from a Greater Manchester Resident following closure of a Conflict Coaching referral

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Just wanted to thanks for the intervention which is very valuable. Your service enabled me to avoid conflict. With your help I was given tools to enable me to think better and gave me coping strategies. This service is very valuable
Thank you for engaging with me.

Feedback from a Conflict Coaching service user

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It was an opportunity to make a better start, and get support, I'm glad I took that step. The adviser was really supportive, listened with empathy and concern, just having that reassurance and advice has made me feel more positive and focused towards moving forward and getting past difficult times. Thank you.

Feedback from a Conflict Coaching service user

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Thanks Laura, you have been amazing and an essential life line. Take care and best regards from us all.

Client feedback following closure of the Conflict Coaching referral, provided for ongoing and persistent serious anti-social behaviour from a neighbour while the case is being processed for prosecution and review by the CPS

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Excellent communication throughout and always kept updated throughout proccess. You pick up referrals promptly and complete work efficiently when working with them

Feedback from a Manchester ASB Officer following closure of their Conflict Coaching case

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The efficiency in both communication & getting both parties to reach an agreement. Great service which helps remove some of the burden/pressure from myself.

Feedback from a North West Neighbourhood Officer following closure a mediation referral for two neighbours

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From the first conversation, you made me feel at ease. Your responses to each issue really helped me see things from a different perspective. After years of having issues, I now feel less stressed and no longer feel helpless anymore, I am so grateful for your advice and comforting words. By helping me clear my mind and modify my thinking, the strategies you have put in place have helped me (and will continue) better manage the situation with the neighbour and his behaviour. In turn, my emotional and physical wellbeing has improved. Julie I really cannot thank you enough; you helped me take control, feel safer and bring back joy into my life. Thank you so much.

Feedback from a Conflict Coaching service user

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Thank you for you assistance with what was a difficult case at the time. The support was really beneficial.

Feedback from an ASBAT Service Manager when we followed up with them regarding a closed Coaching Support case

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Excellent service as always! I really appreciate the updates at each stage, and the ongoing communication from you. The case remains closed and there has been no further contact or complaints.

Feedback from a Manchester Anti Social Behaviour Team Leader when we followed up with them after closure of their case

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I just wanted to say that Derek was so wonderful. He is such a kind and insightful person ... I feel a lot better after the call. Thank you so much for your assistance. I appreciate it immensely.

Feedback from a Conflict Coaching client following an initial support session

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Thank you, this case was taking up a lot of time and I was concerned about the distress Hannah was experiencing so it is good she is now able to manage.

Feedback from Neighbourhood Housing Officer when we followed up with them regarding our Conflict Coaching service that we provided for one of their tenants