What our clients say
MEDIATION CLIENT FEEDBACK
The service has been excellent. The process to make the referral was clear and simple to complete. The communication was also excellent. I was kept updated throughout the process.Feedback from a Neighbourhood Housing Officer following closure of a neighbour dipsute case
Although this was not one of our ‘usual’ referrals, you still provided an excellent service. Thank you! Always great that you contact parties / arrange meeting quickly. And that you always keep me updated too!Feedback from an ASB Officer following closure of a tenant / landlord mediation referral
I am happy with the service offered ... This situation had the potential to spiral out of control, so it’s great that your company could step in and help us to reach a good outcome. The positive impact of this will hopefully go beyond those directly involved. I have recommended your service to another department within xxxFeedback from a Director at a Property Management company following closure of a neighbour dispute mediation referral
Mediators were excellent, unfortunately I did not experience any positively from the other party, this in no way reflects on the mediators who were extremely helpful and completely professionalFeedback from a participant in a Workplace Mediation case after reaching agreement at a Joint Session
The mediation was great , Julie was really helpful and felt like finally it was more of a people based approach and personalised hearing, not just dealing with big establishments. And moving forward a solution was found and both parties are happy.Feedback from a Liverpool resident regarding our Community Mediation Service
"The whole meeting was relaxed and welcoming and we were not afraid to speak out. Because of this the situation was understood and the agreement was easily made"Feedback from a North West Income Officer regarding our Mediation Service, following mediation with a tenant to resolve rent arrears
"The mediation seems to have cleared the air and allowed both parties to reset their relationship .. the process has been a great success so far. Thank you for such a skilled service. Well worth the money".Feedback from a UK Workplace Mediation referrer when we followed up on a closed case
"Excellent service as always, regular updates every step of the way" ... they would "absolutely use this service again.This is an excellent service and another option we can use when dealing with difficult situations"Feedback from a Sheltered Housing Team Leader in Liverpool following closure of a Neighbour Mediation case
“I would like to say thank you to you both, Julie & Laura for your time, input & professionalism shown throughout the meeting & I hope on reflection it does bring a positive outcome to the problems that should never of reached this point”Feedback from a Salford resident who reached agreement with their neighbour following an online mediation session
"I have never been through mediation before and found the experience to be a very positive one. I felt it was professionally and expertly handled"Feedback from an employee regarding our Workplace Mediation service when we followed up with them after they had reached an agreement with a colleague
"From my first initial telephone consultation with Julie, I felt at ease and had a much clearer view of the mediation process. I couldn't have been happier with the outcome, and I do believe this wouldn't of happened without the Solution Talk team, I can't thank you enough"Feedback from a Manchester parent in a SEND mediation case
"Thank you once again for your help with this tricky matter, brilliant as always" and they told us they liked "How quickly the meetings were arranged and then re-arranged. Kept informed every step of the way"Feedback from a Greater Manchester Community Safety Officer regarding our Community Mediation service, following closure of a neighbour dispute case
"Laura put me perfectly at ease and calmed my nerves about the whole situation. She is a credit to the company and I have no faults at all with her. She is patient. Thank you for all of your help! I would 100% recommend"Feedback from a Manchester neighbour following closure of a mediation case
"Overall, I am very happy with the service provided by yourselves. The case has been handled very professionally. Communication before, during and after the mediation has been excellent."Feedback from a UK Workplace Mediation referrer when we followed up on a closed case
"I felt the meeting was conducted in a professional, open and fair manner. I immediately felt comfortable and able to offer relevant information and answer questions"Feedback from a Manchester professional who took part in a SEND Mediation case
TRAINING DELEGATE FEEDBACK
What did you like about the training?Feedback from our April 2022 Online Conflict Coaching Workshop
1) Online: it meant people from across the UK could attend
2) Good balance of information and interaction
3) Not too much role play. This can be counter-productive when over-used
4) Good course book and helpful that it was provided in advance so we could read it before the course began
5) Handouts were good too
6) Good to draw on people's experience so it wasn't all one way
Thank you both for an excellent course
Excellent as ever. Split over two mornings was great as it allowed me to work as well as train and to digest some of the differences over night ... online ... worked really well ... thanks for your time and expertiseFeedback from our April 2022 Online Conflict Coaching Workshop
It is always great to learn alongside other mediators who can bring their experience. It was really good to be able to focus in on the coaching aspects of what we do and think about it in a more structured way. Thank you so much for the course. It's always so valuable to be able to learn amongst people who are freely sharing their different experiences. I really enjoyed it.Feedback from our April 2022 Conflict Coaching Workshop
The best thing about Jules and Laura's courses is that they let the participants do the talking rather than make us sit for long periods listening to them, as some courses do. And we learn by role play, putting into action the points learned in their substantial guidelines. We then comment on each other's work, with support from L and J. A refreshing and worthwhile experience. Thanks!Feedback from our April 2022 Online Conflict Coaching Workshop
Very informative training course. Jules and Laura are very knowledgeable, encouraging, and enthusiastic trainers. It felt like a breath of fresh air to be doing something new and different and I felt re-energised from doing the course.Feedback from our March 2022 Online "Interpersonal Mediation Foundation Course"
The training was highly interactive with frequent break out rooms in order to discuss the various topics of the course with colleagues. The course tutors were great, highly knowledgeable and they delivered the course superb together. One of, if not the best, delivered zoom courses I've attended.Feedback from our March 2022 Online "Interpersonal Mediation Foundation Course"
I enjoyed meeting some fellow motivated students and enjoyed learning something new that can be used in everyday life as well as open a career path. I have learned so much, it has helped considerably with my own styles of communication and dealing with new and historic conflict. I honestly think the training was excellent, and considering the circumstances with COVID, the training was informative, interactive, and engaging. Julie and Laura were happy to see everyone every session and brought great energy to every activity.Feedback from our 2021 Online "Interpersonal Mediation Foundation Course"
The trainers were excellent - they were so friendly and motivating. The structure of the course was good- I feel like I have learnt a lot in just a month!Feedback from our 2021 Online "Interpersonal Mediation Foundation Course"
Very good course. Laura and Julie were amazing! They are both lovely and work extremely well together. They both bring a very positive attitude to their work, which reflects throughout the teaching of the course and they both have very strong knowledge of mediation. In regard to the course itself, it creates awareness of what mediation is and what your role as a mediator is. You learn the procedure mediation goes through alongside the skills you need to develop in order to be a successful mediator. You take part in a number of role playing and team working activities which are also very useful.Feedback from our 2021 Online "Interpersonal Mediation Foundation Course"
- I enjoyed how interactive and practical the training was, I was able to meet different people with similar interests which is difficult to do at the moment. I was able to see what a real life mediation session would look like by acting it out among us.Feedback from our 2021 "ADR Introduction to Mediation" training delivered to students at Liverpool University
- I thought the informative and interactive structure of the training session was great and well thought-out. I thought Julie and Laura were great at encouraging people to engage and to use their initiative to answer questions where the answer was not immediately obvious. I also enjoyed the content of the training sessions, as it was not overly complicated but at an enjoyable, challenging level.
- I liked that the trainers (both Laura and Julie) were very friendly and interactive. They were also very thorough and really taught us so much. Didn't want the session to end!Feedback from our 2021 "ADR Introduction to Mediation" training delivered to students at Liverpool University
- I have developed my skills of impartiality and self awareness that I hope to use in future jobs. I have also learnt more about myself and my own conflict management style that could even be applied to personal conflicts as well as at work.
Here is what delegates told us they enjoyed:Feedback from our 2021 Online "Transforming Conflict with Compassionate Communication" Workshop
- The relaxed nature of the delivery and the trainers. The interactive elements were enjoyable too and just about about right on amount and timings
- An in-depth and thought provoking training session giving mediators another tool to understand and aid effective communication in the mediation process. The trainers were patient, open and very knowledgeable, helping our team to understand key concepts and ensuring we remained engaged throughout. I would very much recommend this course to anyone looking to upskill
CONFLICT COACHING CLIENT FEEDBACK
The service provided by Solution Talk is a brilliant resource and really helps people to appropriately manage their conflicts and negative thoughts.Feedback from an ASB Team Leader when we followed up with them on a closed Conflict Coaching case
I can't thank you enough for all the time and effort you have made with xxx. You provide such an invaluable service for our vulnerable residents, it's much appreciated.Feedback from a Manchester ASB Service Manager following closure of a Conflict Coaching case
Excellent service and the speed at which the referral was picked up was impressive. This is important to me and my team when working with victims to know that when a referral is made, the turnaround is so quick. I find the service you offer an invaluable service especially to victims who need strategies to help them manage difficult situationsFeedback from a Manchester ASB Case Officer following closure of a Conflict Coaching case
The service provided by Solution Talk is exemplary. From start to finish the referral is expertly managed by them and I am always confident that they will achieve the best outcome possible.Feedback from a Manchester Anti Social Behaviour Officer when we followed up with them after closure of their case
These 3 sessions were some of the most meaningful, helpful and empowering hours in a long, long time. I mean apart from the professionalism, reliability and effectiveness from Julie, the openness, humour, listening and expressions of understanding were second to none. I’ve had life coaching in the past, both times had a huge positive impact, these sessions were amazing too. Considering done over the phone, just Thankful.Feedback from a Greater Manchester Conflict Coaching client following closure of their case
It was a very good experience and the treatment of customers was excellent ... they quickly understood the situation ... and I feel confident in myself and the possibility of facing problems in the future ... tension has gradually decreased and I myself recommend this experience because it makes you talk and share your thoughts and feelings with trusting people ... I felt comfortable and safe. Thank you very muchFeedback from a Greater Manchester resident following closure of their Conflict Coaching referral
"the coping strategies have enabled the complainant to want to move forward and enter into mediation now with his neighbour. There has been a 100% turnaround in how the complainant now sees things"Feedback from a Manchester Anti Social Behaviour Officer following closure of a Conflict Coaching case
"Your service that you provide is great, from start to finish. You always pick up cases quickly and keep me fully informed of every stage which is great as I don't need to chase for updates. I am always confident that cases I refer to you are in safe hands"Feedback from a Manchester Anti-Social Behaviour Case Officer when we followed up on a closed Conflict Coaching referral
"Always more than happy with the service provided by Solution Talk. I am kept fully informed from the moment I have made the referral to the conclusion. Thank you Solution Talk, you make my job easier as I don't need to chase for updates"Feedback from a North West Anti-Social Behaviour Case Officer when we followed up on a closed Conflict Coaching referral
"The service provided by Julie and Gill was great. They were very helpful, supportive and showed great understanding and empathy to the situation I was in. The sessions were positive and they had practical support to give to help with the situation"Feedback from a Manchester client regarding our Conflict Coaching service
"I would just like to thank you for taking the time and having the patience to listen to me. Your advice was invaluable and I was given the confidence to carry out my day to day duties. The situation has eased considerably since I last spoke to you"Feedback from a Manchester Conflict Coaching client when we followed up with them after closure of their case
Thank you so much for your Time, Expertise, Care and Support. It really helps being able to vocalise some of my thoughts with you and your response and encouragement.Feedback from a Manchester resident regarding our Conflict Coaching service