Testimonials

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Yesterday I had a mediated meeting with Laura and Judy and they were brilliant. The family are very challenging and we made great headway. Thank you so much!

Feedback from a Greater Manchester Headteacher following a meeting between themselves and one of their parents following a breakdown in communication

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Thank you very much for your help in this matter. I have had the opportunity to check in with both parties – both of which have complemented both you and Judy and highlighted how helpful and useful this process was.

Feedback from a HR Adviser following closure of a workplace mediation case for two employees

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I do want to thank you both for your input, kindness and understanding, to help find a way though the current situation. I value self-reflection and appreciated this opportunity, despite the high level of anxiety I felt prior to, during and after the meeting. The over-arching feeling currently is relief that we have an agreement to move forward

Feedback from a North West local authority employee regarding our Workplace Mediation service

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I have used your service twice now and found it to be excellent on both occasions. In this case the residents were contacted very quickly after the referral was submitted and the sessions arranged. The residents made great progress in understanding each other's issues and were able to move on positively. To date we have not received any further complaints regarding the other party.

Feedback from a Cheshire Housing Officer when we followed up on a closed neighbour mediation referral

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Very happy with the service, dealt with very quickly and accommodating to the customers wishes

Feedback from Cheshire Neighbourhood Safety Officer following closure of a neighbour mediation dispute

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I would like to thank you for your time and effort to try and resolve this matter. I feel much better to live in my home with my children.

Feedback from a Nottingham resident following an agreement they reached with their neighbour at a online mediation meeting

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The preparation, and the sensitivity of the mediators to the needs of everyone on the call was exceptional, in difficult circumstances, with parties not having met like this for two years, and holding some pretty entrenched views. Thank you for offering this service to us - it really is most important. Thanks to our mediators, Laura and Karen for such intelligence and compassion.

Feedback from a Manchester resident following agreement reached in a 4 party neighbour dispute

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I'd just like to give you an interim update regarding our mediation that you conducted earlier this year. We can't quite believe it, but we've had about 5 weeks of silence. I'm not sure what you said (that we didn't over the years) but it's working and we are very grateful. We look forward to reporting the same on our next check-up

Feedback from a Manchester resident following agreement reached with a neighbour after 10 years of conflict

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Prompt and informative service. Keep doing what you are doing, no complaints, only praise.

Feedback from a Community Safety Officer following closure of a Greater Manchester Neighbour Mediation case

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This group was very challenging, and it was clear from the outset that there was little desire to be constructive. Our mediators were very quick to respond to the needs of different parties. The mediators held no bias and made sure that the discussion moved on, once a point was made. They also made sure that the less vocal of the group were given equal chance to air their views.

Feedback from a Manchester resident following agreement reached in a 4 party neighbour dispute

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Mediation worked very well for this case and you guys did brilliant. Keeping me informed all along. So far there has been no issues. I will be using your services in the future too and have also told my colleagues.

Feedback from a Tenancy Enforcement Officer when we followed up on a closed Leicester Neighbour Mediation case

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"Happy with it all", the "constant communication to get to this agreement with all parties and doing what you said" worked well

Feedback from a Neighbourhood Safety Officer following closure of a neighbour dipsute case

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I attended 2 x half-day, online conflict-coaching workshops. Julie & Laura delivered exceptional content in this brief training programme. The sessions had the perfect mix of structure and spontaneity drawing the trainers' own experiences and that of the group. The handouts were helpful to transfer what we had discussed into our practice. Great value in terms of learning, use of time and cost. Thank you both. Thank you for your continued hard work to upskill the mediation profession.

Feedback from our May 2023 Online "Conflict Coaching Workshop"

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I love your energy and you guys radiate warmth. Thanks for the training, always good to hang out with good minds

Feedback from our May 2023 Online "Conflict Coaching Workshop"

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Brilliant course, thank you very much, its great to learn new skills in a relaxed, friendly but professional environment. The course was very well facilitated, the course workbook brilliant and all flowed seamlessly. So good I didn't even realise I was being trained. Thank you.

Feedback from our December 2022 Online Conflict Coaching Workshop

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Great tutors with loads of personal experience, which really makes the training on point and useful. Very practical. I can take what you covered straight out and use it.

Feedback from our December 2022 Conflict Coaching Workshop

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The training was very informative and comprehensive. I especially enjoyed how it was clearly structured as well as clear explanations on each topic. Excellent delivery clear and precise, now have full understanding of how conflict coaching can be put into my practice.

Feedback from our December 2022 Online Conflict Coaching Workshop

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I thoroughly enjoyed all the training. It was interesting, stimulating and challenging. The group interaction was really great, facilitated by the trainers ... this was the best mediation training course I've done, and I've done a few!

Feedback from our November 2022 "Interpersonal Mediation Foundation Course"

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The trainers were very engaging, and the group work broke up the training nicely. Thank you, it was great.

Feedback from our November 2022 "ADR Introduction to Mediation" training delivered to students at Liverpool University

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It was informative; trainers were very approachable, understand and eloquent. Really enjoyed. Thank you for the opportunity.

Feedback from our November 2022 "ADR Introduction to Mediation" training delivered to students at Liverpool University

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Course content really interesting. Excellent course, really well delivered by trainers. A very valuable training session.

Feedback from our September 2022 Online Conflict Coaching Workshop

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Loved the training. Really clear, good scenarios, enough interactive elements. Training and trainers excellent. Thank you.

Feedback from our September 2022 Online Conflict Coaching Workshop

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Very informative training course. Jules and Laura are very knowledgeable, encouraging, and enthusiastic trainers. It felt like a breath of fresh air to be doing something new and different and I felt re-energised from doing the course.

Feedback from our March 2022 Online "Interpersonal Mediation Foundation Course"

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I cannot fault your amazing work. Thank you for the support and work your team put into this referral.

Feedback from an Anti Social Behaviour Case Officer following closure of a Conflict Coaching referral for a Manchester resident

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The service was really good and helped me reconsider how I was feeling about the noise and disturbance. It allowed me to take a step back from it and think about it differently and be less reactive. Thank you

Feedback from a Manchester resident about our Conflict Coaching service

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In my experience of the service, it was really inspiring and I felt you provided me with a really safe space and helped me recapture my resilience. I really want to thank you for all your help and support.

Feedback from a Manchester resident following closure of their Conflict Coaching case

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"I took a lovely call from Cllr xxx today - they were really, really grateful for the service you provided and thought it was excellent. It's fantastic that we can offer this type of quality support, to any victim of ASB, be it a member of the public, an employee, a manager... thank you for providing a brilliant service"

Feedback from a Manchester ASB Service Manager following closure of a Conflict Coaching case

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I had my first session with Laura from Solution Talk this morning. I found it incredibly useful – thank you so much for this opportunity. She has given me some useful tips and homework to use for my calls in order to cope better. Also, she has given me a follow-up appointment for in a weeks' time to see how I am doing. I just found it very helpful and insightful.

Feedback from a Call Centre employee (following some very challenging and abusive calls) regarding their experience of the support provided by our Conflict Coaching service

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Excellent service as always! I really appreciate the updates at each stage, and the ongoing communication from you. The case remains closed and there has been no further contact or complaints.

Feedback from a Manchester Anti Social Behaviour Team Leader when we followed up with them after closure of their case

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"I took a lovely call from Cllr xxx today - they were really, really grateful for the service you provided and thought it was excellent. It's fantastic that we can offer this type of quality support, to any victim of ASB, be it a member of the public, an employee, a manager... thank you for providing a brilliant service"

Feedback from an ASB Service Manager about our Conflict Coaching service

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The support you have provided has been invaluable, supporting my service user who was severely impacted. Your service is brilliant and I know when I make a referral for 1:1 support that my service user is in safe hands. Can’t thank you enough, you never fail to deliver!

Feedback from a Manchester Anti-Social Behaviour Case Officer following closure of a Conflict Coaching referral

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Julie was understanding and thoughtful , it was helpful to talk to someone outside of my family / social circle. Thank you Julie to you and your organisation.

Feedback from a Greater Manchester resident following closure of their Conflict Coaching referral

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A seamless service from start to finish and updated me throughout whilst I have been able to concentrate on my casework. No room for improvement!

Feedback from an ASB Case Officer following closure of a Conflict Coaching referral

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Excellent service and the speed at which the referral was picked up was impressive. This is important to me and my team when working with victims to know that when a referral is made, the turnaround is so quick. I find the service you offer an invaluable service especially to victims who need strategies to help them manage difficult situations

Feedback from a Manchester ASB Case Officer following closure of a Conflict Coaching case

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The service provided by Solution Talk is exemplary. From start to finish the referral is expertly managed by them and I am always confident that they will achieve the best outcome possible.

Feedback from a Manchester Anti Social Behaviour Officer when we followed up with them after closure of their case